Terms & Conditions

By using this website, you agree to be legally bound by these terms, which will take effect immediately upon your first use of this site. If you do not agree to be legally bound by all of the following terms, please do not access PuzzlesPrint. Limited liability company 24print is the owner of the Puzzlesprint.co.uk shop.

Descriptions of goods and services included in the PuzzlesPrint site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we become aware of them.


Our main goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where a product is damaged or has any other visual defects, please contact us through email for complete instructions for how to receive a replacement.

We can’t issue you a refund or send you a replacement if:

  • The colors don’t match what you see on your computer screen
  • If there is a lost puzzle piece
  • If you don’t need the product any more

Order cancellations

If for any reason you need to cancel an order after submitting it, please contact us immediately through email. Keep in mind, if your order has already been produced, we can't cancel the order, due to regulation 28, see below.

The right to cancel does not apply to the following kind of contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
  • Privacy Policy

    Cart, profile and checkout pages are transmitted using secure HTTPS connection. HTTPS is a protocol for secure communication over a computer network which is widely used on the Internet. HTTPS consists of communication over Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security or its predecessor, Secure Sockets Layer. The main motivation for HTTPS is authentication of the visited website and protection of the privacy and integrity of the exchanged data.

    We, PuzzlesPrint, do promise never to share or sell any of your personal information with any person or with any website. The only information we require is that which is necessary to process your order efficiently. Everything else is voluntary. Only senior, authorised personnel have access to view system accounts.

    We may occasionally email you with special offers and new services to the site. If you receive these, you will have the opportunity to unsubscribe yourself from any further messages in each email you receive. Please be assured our aim is not in any way to invade your privacy, but to inform you of items that, given your experience in dealing with PuzzlesPrint, may enhance it still further.

    When you use your credit card to place an order with PuzzlesPrint, you will receive an email receipt for your purchase. To protect your information, our credit card processing vendor uses the latest secure transaction technology, and is compliant with card association security initiatives. Our Credit Card vendors, PayPal and Authorize.net, are responsible for securing your credit card details and we do not store them here at PuzzlesPrint.

    Intellectual Property

    This website is operated by PuzzlesPrint. Puzzlesprint owns all the content on this website, including, but not limited to, images, banners and texts. It is against the law to republish or edit the content found on this website without direct permission from PuzzlesPrint.


    By supplying us with your artwork, you agree that you have the copyright or licence for the image or the written permission of the copyright owner to use the photograph / artwork. Under no circumstances will PuzzlesPrint be responsible for any copyright issues that arise due to submission of an image or artwork that is in breach of copyright.

    Photo Supplied

    PuzzlesPrint will do their best to deliver a product as close to your ordered image as possible. Puzzlesprint cannot be responsible for the final outcome of a print if the photo you supply is of inferior quality or not suitable for the print size that you require. We will do our best to give you a high-quality product, but we cannot be held responsible for the end product if your supplied photograph is poor. It is your responsibility to ensure that all colours, sizes and cropping areas are indicated and corrected, where necessary. Due to differences in monitors, the final colours on the printed product may be different from what you see on your screen. PuzzlesPrint cannot be held responsible for any colour differences. PuzzlesPrint will print the photo exactly as supplied by you, unless otherwise requested. We may publish your photo when it is made into a jigsaw puzzle on our website gallery, Instagram account, Facebook fan page or Twitter account.

    Right to Refuse Photo

    PuzzlesPrint has the right to refuse photos that are deemed of very low quality or in contradiction with our business morals and principles. This includes, but is not limited to, racially discriminatory pictures, pornography, poor photos, immoral or illegal materials.


    All orders need to be paid for in advance via the shopping cart using PayPal.


    All prices are shown per item in Pound Sterling (GBP). Prices include VAT but exclude delivery costs.

    Loss or Damage

    PuzzlesPrint will not be responsible for any loss or damage to your product during transport beyond the value of the invoice and what you have paid us.

    Shipping Liability

    PuzzlesPrint is not responsible for:

    • Any mistakes or delays made by UPS or any other courier
    • Any mistakes made by customers when entering their delivery address


    Any issues in the final work delivered to you must be reported to PuzzlesPrint within 24 hours of receipt.